So recently a colleague invited me to a Crossfit fitness class. I've heard of it before but didn't really know the details as to what it was. But being the open minded person I am, I decided to go.
Now, I don't know about yall but whenever I go to any place of business for the first time I like to feel welcomed. But as I entered the doors, there wasn't an official welcome. I signed in and wandered around a bit until my colleague changed clothes.
So, the workout starts, it was bring a friend to class day. There was no formal welcome forguests which I thought was odd but ok. There also wasn't a formal introduction by the instructor. Again, ok, going with the flow.
The workout was explained as if we had all been there before. We bench pressed at the beginning of the workout which i thought was weird. I don't bench press ever! LOL. And when I expressed that, no one came over to instruct me on what to do. My colleague actually had to help me. And when the instructor did come over, he scolded my colleague for helping me. REALLY?!?!? Not cool.
The rest of the workout was circuit training style. You're on a team of three and each person is performing a separate exercise simultaneously, then you switch. This went on for 20 mins. Definitely challenging but nothing new to me.
We took a pic at the end of the workout and left. No one said,"Thanks for coming or appreciate you coming out". Nothing. But I did receive an email once we left. Woohoo! (Sarcasm). To put it lightly, I won't be going back.
Now fast forward to Saturday. I head out to the free bootcamp at Atlanta Sports Complex on Gresham Rd, that I attend weekly. As you're walking toward the building from the parking lot, someone greets you. Then as you walk through the door someone directs you to either signing in or completing a waiver. In walks Keon, the group fitness instructor (pictured above). He greets everyone by name and if he doesn't know yours, he introduces himself and informs you of what is about to happen. There is a true authentic spirit in his greeting. He means it.
The workout begins. What I love about Atlanta Sports Complex is that it has such a rich community feel. In addition to the instructors, I hear people motivating each other to get through the workout. I've experienced it myself. The vibe is totally inspirational. It's definitely one of the most challenging workouts ever so I had to ask myself. Why do I keep coming back week after week? It's the environment. It's the workout. It's the customer service.
At the end of each workout, Keon thanks everyone for coming. And i mean everyone. You can tell he's appreciate of the support. These are the type of fellow trainers I like to support. These are the type of people I like to support, ones with true passion for their art form and the well-being of others.
How important is customer service to you? Is it more about quality than the service? What are your deal-breakers when it comes to customer service?